Something not working as expected? Start here — it covers the most common issues. If you don't see your case, email us at [email protected].
Windows shows this warning for new applications while they build up reputation — it's normal for recent installers.
Make sure you downloaded the installer from our official site (airgapscribe.com) and that the publisher shown in the dialog is ours.
To continue: click "More info" → "Run anyway".
If the publisher shown is NOT ours, do not install and contact us.
Quick 1-minute diagnosis: right-click the tray icon → Test system. Record 5 seconds while speaking and check the result.
The most common causes are recording for less than 5 seconds, or a microphone with very low volume.
If it still doesn't work: tray → Report a problem, which automatically attaches the technical diagnosis.
Your network is probably blocking the download. The download uses a standard CDN, usually allowed — try again from the dialog.
If it's still blocked and you have the Pro edition: tray → Settings → Import local model lets you load a model downloaded on another network.
The license key arrives by email after purchase (check spam if you don't see it).
Tray → 💎 Activate Pro / License → paste the full key → Activate.
The license allows a limited number of machines. If you need to move it, deactivate it on the previous machine first from the same window.
If the error persists, contact us with your machine ID ("Copy ID" button in the license window) and the exact error text.
The echo filter compares microphone energy against system audio energy. With loud speakers, some echo can get through.
The most effective fix is using headphones.
Alternative: lower the speaker volume, or switch capture mode to "Microphone only" if you don't need to transcribe other participants.